Frequently Asked Questions

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What can or can’t I sell?

Unfortunately we do not give money for just any item. Therefore we prepared a little list of dos and don’ts for your guidance.


What we generally do buy:

•    Jewellery
•    Watches
•    Collectable Books
•    Collectable Cameras
•    Memorabilia
•    Pottery and glass
•    Art
•    Antiques and collectibles
•    Prestigious Pens
•    Coins
•    Musical Instruments

What we don’t like at all:


  • Clothes
  • Carpets
  • Computers and mobiles
  • Digital cameras
  • Any other electronics
  • Tools
  • Cars and car equipment
  • Weapons
  • Household appliances




If you are unsure whether your item qualifies, contact us.

How do I sell my item with

We buy your item directly from you, allowing you to sell quickly, safely and securely and:

  • Keep the cash, or
  • Buy it back within 62 days for exactly the same price we paid you for it. In the meantime, you can spend the cash.

All you have to do is upload a photo of your item or describe it to us and we’ll give you a quote. Your item will be collected by a FedEx courier and your payment securely transferred via your preferred payment method. Want to get started or find out more? Learn more about our process or call us free on +44 (0)20 7443 9010.

What safeguards do I have?
  • Secure collection and delivery: Your item will be collected by FedEx courier for FREE. Delivery is secure, insured and fully trackable.
  • Payment guarantee: All of our payment options are safe and secure.
  • 62-days’ buyback guarantee: We guarantee you the option to buy your item back within 62 days for exactly the same price you sold it. If you choose to take this up, we will not sell your item during this time, except back to you.

By giving a professional service that allows the customer the freedom and flexibility to stay in control of the transaction, we feel our customers will become our greatest guarantees.

How much will you pay me for my item?

Once you upload a photograph and / or description of your item, our experts will send you an initial quote or quote range offer. This is absolutely free and you are under no obligation to sell your item. Note that this initial quote is subject to final confirmation by our experts once they have reviewed your item. They check that it matches its photo/description and that the initial quote is accurate.

What is a Quote Range offer?

Once you upload a photograph and / or description of your item, our experts might provide a quote range offer. This quote range indicates the minimum and maximum quote amount your item is most likely to end up with. Our experts will provide a final quote, once your item is with us and the verification has been completed.

What information do I need to give you about my item to get a quote?

Generally, the only things we need are some photos! If you don’t know how to upload a photo, we give you the option of describing your item to us. In some cases we might ask for some further details, but we do everything we can to ensure a photo or two or a description is all we need. Just make sure you get some good shots of your item – two or three are generally enough. Any photos you upload are for quote purposes only and will not be used for any other reason. If you’re describing your item, please use whole words rather than abbreviations.

What happens to my item at your offices?

When your item reaches our offices, we take every step to ensure its security. Upon its arrival, we update the status of your item to “Item Received” on your account and unpack your item in the presence of two of our experts whilst also filming and photographing the process.  Please note that this is for internal purposes only.

Next, our experts examine your item to check whether it matches its photo(s)/description and that there are no issues/factors which were not apparent from the photo(s)/description.  We update your account status accordingly to either “Verified”, "Not Verified but Valuable" or “Not Verified” (see below).

We will neither take out any stones nor melt/destroy your item in order to check it thoroughly during verification.

We assure that your item stays in good condition throughout verification and whilst it is with us and that, unlike some cash4gold sites, you will receive your exact item back, not the equivalent in material (e.g. if you send us a gold ring, we will send back the exact same gold ring, not the weight of the ring in melted gold).

When I sell my item with, when do I receive payment?

As soon as we’ve received your item and confirmed that it matches the photo(s)/description and that there are no factors which affect the initial quote, we will class it as “Verified” on your account and transfer your payment directly into your bank account. If the item is classed as “Not Verified”, it means that, for some reason, it does not match its initial quote. We will inform you of any reason for non-verification on your account page and send your item back to you immediately.

If your item is classed as “Not Verified but Valuable” it means that the quote has been amended (up or down) after verification or that quote has been finalized if initial quote was a quote range offer. For “Not Verified but Valuable” you will have to accept the new offer before we can pay you.

What if the description/photograph(s) I upload of my item is wrong, inaccurate or incomplete?

Once we receive your item, we check to confirm it matches the photographs(s)/description and that there are no factors which affect the initial quote. In the unlikely event that your item does not match the initial quote, we’ll inform you by changing the status of your item to “Not Verified” or “Not Verified but Valuable” in your account and list the reason for this.

Do I really get 62 days to change my mind when I sell you my item?

Yes. This is an option we offer all of our customers.

Do I have to pay anything extra to buy my item back within the 62 days?

No. You can buy your item back for exactly the same price we paid you for it – it’s just like a reversal of the original sale. For further information check the Terms & Conditions

Why 62 days?

At, we believe that you should have enough time to change your mind after you sell your things. Our 62 days buyback guarantee not only gives you time to consider whether you’re happy with your transaction and the price you’ve received, but offers you ample time to call us or contact us online. After all, we all get busy sometimes and might need extra time to do the things that really matter.

How long before I receive my quote?

Our experts aim to provide each quote within 20 minutes.

When do my 62 days begin?

As soon as we have transferred the money to your account via your preferred method, a confirmation and calendar countdown will appear on your "My Items" page.

How do I know how much time I have left to get my item back?

We help you keep track of the time you have left in which to buy back your item. Just login to your account and view your item status.

What if I didn’t get my activation email? Or if I can’t click on the link in the activation email?

Once you uploaded your first item, you will be asked to open an account with us. As soon as this is done, we will automatically send you an email to your email address, to validate your account. If you did not receive this email, please check your Spam folder. If you haven’t got it in there, please contact us on +44 20 7443 9010.
If you have received the email, but can’t click on the link, try to copy the link and paste it into the command line of your browser.

What happens if I can’t print the FedEx Label?

Once you sell your item, you will be send a FedEx label, containing all the information needed by the FedEx Courier, including the tracking number. You are asked to print this and stick it onto your parcel.
If you can’t print, please phone us on +44 20 7443 9010.
If you fill in a new Airway Bill with the FedEx Courier, you will have to inform us straight away and give us the new tracking number.
Please note, that for security reasons it is always advisable to print the original label, as only the original tracking number will change your parcel’s status on our system!

What happens if the FedEx pick up times don’t suit me? Or if I have to leave before the courier gets to me?

When selling your item, we offer you different pick up times within the next three working days. You will need to pick one, in order to complete the sale, even if you already know that you can’t make it. Should you need any changes, please contact us and we will try our best to accommodate your wishes.

Further FedEx offers drop points, where you can drop off your parcel yourself rather than waiting for a courier at home. For a list of drop points and to check whether there is one near you, please click here.

What is an IBAN, and where do I get it from?

In order to transfer your money into your account, we will need your IBAN number (International Bank Account Number). This is a unique combination of numbers, starting with two letters for your country (GB for United Kingdom, IE for Republic of Ireland). Where to get it from varies from bank to bank. If you do online banking, you should be able to generate your IBAN number online, otherwise check your bank statement or the back of your debit card. If you can’t find it, ask your bank.

What happens, if I don’t know the weight or material of my item?

Occasionally we might ask further questions (such as weight and material carat) once you have uploaded an item. This is to ensure that our initial quote matches your item as accurate as possible. If you don’t know the answers or can’t weigh your item, this is not a problem. We will base our initial quote on an assumption and will verify your item as soon as it arrives at our premises.

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